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Senior Sales Support Specialist | American Market

Administration / Secretarial
Eindhoven

Who are we looking for?You will act as a Sales Support Specialist for the American market. You will collaborate with the team in the US and focus on American clients. This also means that you have to be a little bit more flexible in your working hours (for example you will work from 11:00 till 19:00). Our client has offices in Dallas (your main focus will be on this office and there is a 7 hour time difference) and California (9 hour time difference).
Furthermore, as a Sales Support Specialist, you will play a crucial role in the acquisition process, from calculating projects to providing prospects with essential information. You will also coordinate incoming leads and ensure a smooth sales process from start to finish.Once the sale is complete, you will handle incoming orders and collaborate with project management colleagues to transfer project information and documentation into the ERP system. You will also ensure that the project file is complete and ready for the Project Delivery team to take over.
You're someone who can handle multiple projects at once, and you're not afraid to ask questions or say no when needed. You also have excellent communication skills, especially when it comes to business calls, and you have a friendly and approachable attitude towards both customers and colleagues.

Requirements:

Here is what we're looking for:

  • If you've got at least 5+ years of experience as a sales support employee then we want to hear from you!
  • We are looking for someone who speaks English on C2 level.
  • You were raised in the US or you have lived in the US for 5+ years (enough to understand the American culture)
  • You're good at making calculations.
  • You live near Eindhoven.
  • We're looking for someone who's full of energy and enthusiasm and has a higher vocational education level.
  • Bonus points if you have experience with Navision and Microsoft Office, especially Excel!
  • You are flexible regarding your working hours. (at least availability from 11:00 until 19:00 during week days)

Salary Benefits:

Our client offers hybrid working, 8.5% holiday allowance and a chance to be part of a fun and multicultural organization.

About the company:

Our client is a dynamic and fast-growing global business specializing in smart locker systems! They have over one million daily users worldwide, including top brands.