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FRONT OFFICE SUPERVISOR

Horeca / Tourism
Amsterdam

Description:

BEING YOURSELF is the key to bringing the Generator story and brand to life. We need a passionate and confident people person to join our team in Amsterdam. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground breaking, hostel brand. Join Generator, be yourself.

YOU WILL:

Report to the Front of House Manager

Lead and be part of a great team within your department that get Generator and want to be themselves.

Take ownership of the guest journey to ensure that you and your team continuously raise the bar and create a truly unique Generator experience.

Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture AT ALL TIMES.

Support (and ensure your team supports) all strategic revenue objectives including (but not limited to) room and breakfast upsells, tour sales and retail products.

Demonstrate a passion for delivering outstanding customer service.

OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF

Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene

Be Responsible for all cash handling whilst your are on duty

Act as a responsible person (duty manager) onsite.

Requirements:

YOU MUST
Have impeccable honesty
Lead and inspire people to be their best
Be a great communicator and motivator
Be highly commercial, focussed on generating revenue and creating cost savings
Always keep us legal, making sure you and your team respect all health, safety and fire regulations
Keep calm under pressure
Be creative, innovative and digitally smart
Always love our guests, no matter how late it is, no matter what.
Curate the customer journey

YOU ARE:
Experienced within a front office hospitality supervisory environment
Passionate for the hospitality and the youth travel market
Fluent in English and knowledge of a second language is desirable
Passionate for delivering excellent customer service
Join Us and help us achieve our Vision!
Work Hours:

Full time hours per week

About the company:
Generator (www.generatorhostels.com) was founded in 1995 and is now Europe’s fastest growing hostel brand. Properties are located in Berlin Prenzlauer Berg, Copenhagen, Dublin, Hamburg, London, Venice, Barcelona, Berlin Mitte and Paris. Rome and Amsterdam will open in 2015.
Renowned for their contemporary design, chill-out areas and bars, Generator hostels are the place to socialise with friends old and new. With a range of rooms at competitive prices, great food, free WiFi, excellent security plus friendly, knowledgeable staff, Generator is pioneering the hostel revolution.