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Temporary Administrative/ Consumer Service Support German

Customer service
Amsterdam
German

Our client is looking for someone to give support to the Consumer Service department. Your role is to support the CS team.

The duration of this role is from the 4th of October 2021 until mid/end January 2022

• Maintaining a positive, empathetic and professional attitude in every consumer interaction
• Responding promptly to consumer inquiries through various channels
• Provide accurate, valid and complete information by using the correct methods/tools
• Processes customer orders/changes/returns according to established department policies and procedures
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Processing consumer orders and requests
• Respond to consumers online Q&A and respond to consumer reviews on multiple online platforms
• Creating and maintaining detailed records of consumer interactions
• Assist Dealer Services where needed
• Other duties may be assigned to meet business needs

Requirements:

  • You have a C2 level of German and fluent in English, any additional language such as Dutch, French, German or Spanish is an huge advantage
  • You bring around 0 to 2 years of Customer Service or administrative experience
  • You are reliable, responsible, committed and flexible
  • Exceptional customer service skills (friendly, courteous and helpful)
  • Ability to interpret technical instructions in diagram form as well as basic operating/procedure manuals
  • Ability to multi-task, prioritize, and manage time effectively
  • You live in the Amsterdam Area

Salary Benefits:

Salary indication is EUR 2.200 - EUR 2.300 gross per month
Our client requests your availability is from Monday to Friday full time
Temporary project from the 4th of October 2021 until mid/end January 2022

About the company:

Our client is a global leader in the innovative design and quality production of children's furniture and toys.

Address: