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Payment specialist - Online

Finance / Accounting
Eindhoven
  • Manage daily inquiries that need to be resolved; e.g. credit card payment, error with processing a payment, system problems that need to be escalated.

  • Assist with credit card reporting to show volume over quarter/month/year and evaluate fees.

  • Handle daily payment reports, such as fallout and exception, and have the issue resolved or addressed in a timely manner.

  • Work with internal and external customers on resolving any payment/processing errors.

  • Handle chargeback inquiries that cover all ERPs and eCommerce platforms for both domestic & international transactions; and monitor trends

  • Assist managing credit card merchant accounts

  • Facilitate that credit card policy is reviewed and signed by all employees who handle and manage credit cards.

  • Maintain or exceed established standards for customer service, and resolve minor issues with little supervision; escalate complex issues as necessary.

  • Work effectively with peers and leadership by communicating trends and sharing ideas and information in a constructive and positive manner.

  • Effectively Communicate with customers and merchant vendors regarding exception activity, requesting additional information as necessary.

Requirements:

  • You have a bachelor degree and a financial background
  • You have at least 2 years of experience within payments
  • You master the English language
  • Strong analytic skills and your are flexible

Salary Benefits:

  • Salary between 3300 and 4000
  • 28 vacation days
  • Non-contributory pension
  • travel allowance 0,19 km
  • Growing opportunity's
About the company:

The organisation is an international company who develop and deliver several software and hardware solutions in different sectors. The connect services with the digital world. There product are used in more then half of the countries in world and they are still growing. They also have offices in different countries. For the location in Eindhoven(NL) there are looking for an Payment specialist who has experience within online payments and want to expand this further. In this role you have a lot self dependence and you are aware of the latest developments within online payments. You work in an international team with people from Amerika and India. You have the possibility's to work 2 days from home and 3 days in the office. This is a fulltime position for 36-40 hours. You have to live in the Netherlands for this postion.