About this role

What exactly are you going to do

For a renowned international client we are recruiting a full time experienced customer service representative for their customer service department. This department represents the company in answering all operational sales related and delivery-related questions from customers either by phone, e-mail and chat. In this role you are the key point of contact between customers and the designated internal departments. Your key areas of accountability/responsibility are:

Ownership of designated customer portfolio;
Operational order acceptance and booking;
Ensure that Service Level Agreements are met;
Pro-active follow up on the order process, ensuring timely delivery and good communication to customers;
Judge potential supply risks and pro-actively inform the Account Managers;
Intensive internal communication with Sales and Planning about the optimal fine-tuning of deliveries;
Look for structural operational issues and proactively propose improvements.
Maintain customer master data in SAP relevant for proper order processing

What do we offer you

A challenging full time position in an international, dynamic and high quality work environment. Salary depending on relevant experience and skills

Job Requirements

What we are looking for:

Excellent communication skills in English (advanced business level). Other European languages are considered a plus;
At least 1 to 3 years' experience in international customer service;
Topics like incoterms, export documentation and customs regulations/ procedures are familiar subjects for you.
Computer literacy (MS Excel, MS Word and SAP);
Experience with SAP is a must;
Strong focus on customer satisfaction
Able to build lasting relationships with clients and colleagues in other departments and disciplines
Team player and open minded personality
Able to manage several tasks and projects at once
Excellent planning and organizing skills

Please register directly on our website through "Mijn Unique" on www.unique.nl. With this registration you can upload your CV and automatically apply to any vacancy you are interested in. Your details will be automatically uploaded in our database and accessible throughout the entire country. For more information please contact our office (Unique Multilingual) at 070-3102740. This vacancy can also be found under: English, customer service, SAP, Order to cash, incoterms, support, administration, international, Unique Multilingual, job, vacancy, account management, the Netherlands, commercial. Please note that candidates must have relevant European working entitlements and be based in The Netherlands. When applying for this position, only English CV's will be considered and only successful applicants will be notified.