Front Office Specialist | Dutch B1

The Front Office Specialist acts as the first point of contact for visitors, vendors, and employees, ensuring a professional, welcoming, and secure front desk experience. The role supports daily office operations and provides administrative and facilities-related assistance in a dynamic international environment.
What You’ll Do:Front Desk & Visitor Management

• Welcome customers, vendors, and visitors in a professional manner.
• Maintain visitor registration and issue access badges.
• Act as gatekeeper for building access, ensuring compliance with our customer’s security and entry guidelines.

Mail, Courier & Package Handling

• Receive, sort, and distribute incoming mail and internal correspondence.
• Manage incoming/outgoing shipments, including priority and international packages.
• Verify and handle customs-related documentation when required.
• Coordinate courier services and ensure proper distribution of deliveries.

Communication & Switchboard Management

• Operate the computerized switchboard system for incoming calls.
• Manage internal communication systems and ensure accurate call routing.

Administrative & Office Support

• Manage sickness and absence reporting through dedicated systems.
• Order flowers, pastries, and other office requests in line with company policies.
• Manage office supplies and inventory.

Process & Facility Coordination

• Create, update, and maintain Front Office work procedures and process documentation.
• Coordinate holiday replacement planning for Front Office coverage.
• Create and manage facility-related service tickets.
• Support purchase requisitions for indirect spend.

Training & Internal Coordination

• Organize monthly onboarding (New Hire) training sessions.
• Occasionally deliver introductory training for the Front Office function.
• Support quarterly internal product training coordination.

Digital & System Ownership

• Co-manage the SharePoint environment and maintain selected site pages.
• Perform additional administrative tasks as required.