Customer Service Desk Agent | Temporary

Our client is looking for a Temporary Customer Support – Service Desk Specialist to support their EMEA operations. In this role, you will be responsible for handling customer requests, preparing quotations, and supporting service-related processes, mainly for German customers.
You will work closely with the Service Desk team to support backlog reduction activities and ensure that high volumes of email requests are handled accurately and efficiently.
What You’ll Do:

• Process customer requests via email and follow up on related service processes
• Create service orders in the system for repair and calibration requests
• Prepare and send price quotations using Power BI price lists and standard templates
• Communicate with customers via email regarding quotations, documents, and service updates
• Provide standard documents such as pickup labels, certificates, and invoices upon request
• Support backlog reduction by handling a high volume of requests in a timely and accurate manner
• Work with systems such as Outlook, Oracle, and other internal tools to manage operational processes
• Follow defined procedures, workflows, and communication guidelines
• Provide operational support to the team when needed