About this role

Our client, an international manufacturer within the visual materials industry, is seeking a Customer Support Specialist to join their EMEA team. This role focuses on delivering high-quality support to B2B customers across multiple European markets, while coordinating orders, logistics, and customer communications in a fast-paced environment.

This is a temporary agency contract (Phase A) with an immediate start till the start of September 2026.

Responsibilities

Support customers via phone and email with product information, pricing, orders, and general inquiries
Process customer orders accurately and maintain customer records within SAP and CRM systems
Coordinate with warehouses and internal teams regarding inventory and logistics
Handle customer complaints, returns, and quality-related inquiries professionally and efficiently
Support Regional Sales Managers and internal stakeholders with customer-related requests
Monitor customer transaction trends and escalate relevant insights to management
Assist with quote preparation, pricing updates, and maintenance of pricing files
Support credit management activities, including payment follow-up and customer credit checks
Contribute to process improvements that enhance the customer experience and internal workflows
Assist with the creation and maintenance of internal documentation and procedures
Ensure a high level of responsiveness, accuracy, and customer satisfaction across all interactions

Requirements

Fluency in English, plus German and/or French
Minimum 2 years of experience in customer service, preferably in an international environment
Strong Microsoft Office skills, including Excel
Experience working with SAP is considered an advantage
Comfortable working with data entry systems and handling multiple priorities
Strong communication and organizational skills
Detail-oriented, proactive, and customer-focused
Able to work independently while contributing effectively within a team environment