Patient Support Specialist - Dutch & English

Our client is a global technology company that offers medical and surgical products and services in advanced wound and ostomy aid solutions, with a focus on people and caregivers. Their products deliver clinical and economic benefits and enhanced clinical outcomes.

They are currently looking for a Patient Support Specialist to join their dynamic team in Utrecht. 

Job Profile for Patient Support Specialist
Responsibilities will include, but not be limited to:

• Act as the first point of contact for ostomates across the Benelux region
• Assess individual support needs and provide personalised, appropriate product guidance
• Support patients with empathy, expertise, and confidence
• Collaborate closely with Sales, nurses, and internal teams
• Record accurately customer interactions in a CRM system
• Contribute to the achievement of the Customer Service team's objectives 

Candidate Profile for Patient Support Specialist

• Must be fluent in Dutch and English, both written and spoken. Knowledge of French is a plus
• Minimum MBO-level education or equivalent working and thinking level
• Experience with Microsoft Office and CRM systems
• Affinity for healthcare, patient interaction and/or medical supplies
• A precise, service-oriented and analytical working style
• Preferably based in the Utrecht region

What Our Client Offers

• Attractive compensation package
• Hybrid working opportunity
• Company Credit Card
• Free French language course
• Performance-based bonus 
• Travel cost reimbursement
• 26 vacation days + 3 extra holidays (Friday before Easter, Friday after Associate Day, and
• an extra 1 day in October)
• 1-day additional holiday every 5 years