About this role

Are you looking for a customer service role with real ownership over outcomes, not just ticket resolution? This might be the opportunity for you.

One of our international clients, a British company providing insurance services to the finance and leasing sector, is looking for a Spanish-speaking Customer Service Advisor to join their Amsterdam team.

In this role, you'll act as the main point of contact for customers, brokers, and insurers, managing enquiries and claims from first contact through to resolution. You'll balance day-to-day customer service with growing responsibility in claims handling as you develop within the role.

Your responsibilities will include:

Responding to customer and stakeholder enquiries by phone and email, in both Spanish and English
Managing claims from notification through investigation and assessment, gathering documentation and evaluating coverage
Building relationships with customers, brokers, insurers, and suppliers, and ensuring they're treated fairly throughout
Prioritising your workload to meet deadlines, while supporting colleagues when needed
Communicating claim status clearly to customers and insurers, and escalating complex cases when appropriate
Identifying ways to improve processes as the team continues to automate repetitive tasks

What we're looking for:

High professional proficiency in Spanish and English, spoken and written
Prior experience in a customer-facing role
No claims or insurance background needed; full structured training is provided
Strong attention to detail, comfortable managing multiple priorities and deadlines
A solutions-first mindset and confidence handling difficult conversations
Available 35 hours/week, open to working from the Amsterdam office 3 days/week

What's in it for you?