Customer Support - Fluent in French and English (part time or full time)

Customer service
Capelle aan den IJssel


As Customer Support Professional you are responsible for the entire backorder process, tender creation, complaint handling and of course you have a lot of contact with the customer. You work as a couple with the account manager who is responsible for his district in france. You are partners in crime together and support each other through thick and thin. Because you provide support to the French-speaking customers you speak fluent French.


Your profile:
· MBO or HBO work and thinking level, preferably in electrical engineering
· Light knowledge / lighting technology is an advantage
· Some knowledge of smart applications
· Experience in a B2B environment
· Excellent communicative skills - very service-oriented
· Excellent (native) control of French and English, the Dutch must be on a conversational level.
· MS office and experience with SAP R / 3
About the company:
The Client is a fast growing international company with an innovative and technical product. They bring new ideas and smart solutions in one modern and digital world.The company culture is inspired by a strong customer focus and the pursuit of the highest possible quality in all their processes. In addition, they focus on market trends and the wishes of customers.
They have an efficient organization with highly trained and highly motivated staff - people who are able to successfully carry out complex tasks and complete projects successfully. The client likes to be seen as pioneers and do their work with a very modern idea of entrepreneurship. They are alert, decisive, fast and flexible - and adhere to the high standards day in, day out. they face the future as part of a global team with the willingness to take risks.
The department where you going to work in is responsible for the Sales and Marketing activities in Belgium, the Netherlands and Luxembourg and the current team consists of about 36 people. The team has an open and dynamic working atmosphere and a no-nonsense mentality.