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Customer Support | French

Customer service
Apeldoorn

We're seeking an enthusiastic and driven professional with a passion for delivering exceptional customer service. Your excellent communication skills, patience, and ability to listen attentively make you a perfect fit for this role. Your familiarity with webcare and social media, coupled with a genuine interest in cycling, enhances your ability to provide personalized assistance and support.
Responsibilities:

  • Engage in personalized follow-ups with consumers who have participated in marketing initiatives, gauging their experiences and offering expert advice on bicycle selections.
  • Manage your own cases, varying from brief interactions to more in-depth resolutions, within a small, dynamic team of five colleagues.
  • Collaborate with the Team Leader to ensure effective communication and decision-making, balancing company objectives with customer needs.

Requirements:

Requirements:

  • Fluent in French (spoken and written) at a C2 level and English C1.
  • Proficient in Dutch (preferred) at a B2 level
  • Communicative, proactive, customer and solution-oriented, empathetic, and a team player
  • You are available¬†for a minimum of 32, preferably 40 hours per week,
  • Minimum of an MBO degree
  • Previous experience in a customer-facing role with a commercial mindset
  • Proficiency in Word and Excel; experience with CRM Salesforce is advantageous
  • Strong competencies in communication, collaboration, and problem-solving
  • Own transportation required

The French language is a MUST, additionally a valid work visa is required, visa sponsorship is not possible.

Salary Benefits:

  • Competitive salary based on experience and background
  • Benefits including holiday allowance, year-end bonus, and pension scheme
  • Opportunities for personal and professional growth
  • Employee discounts on bicycles and accessories, along with a favorable bicycle leasing scheme
  • A dynamic and international work environment with a supportive and inclusive culture
  • Future hybrid work options, with Apeldoorn as your base location
About the company:

Our Consumer Care department, part of a renowned group in the cycling industry, focuses on addressing consumer inquiries and complaints regarding our esteemed bicycle brands. We also handle aftersales services related to marketing campaigns. In this role, you'll interact with customers through various channels such as phone, email, social media, and chat, ensuring precise and friendly assistance. Your enthusiasm shines brightest when turning dissatisfied customers into happy ones!