Customer Service Advisor | German & English

Are you looking for a Customer Service position that offers more responsibilities than just providing excellent customer service? Then this opportunity might be something for you.

One of our international clients, a British company that specializes in providing insurance solutions and support services to businesses across various industries, is now looking for a German-speaking Customer Service Advisor to join their team in Amsterdam.

In this role, you will be on acting as a point of contact for customers and clients, responding to inquiries and questions, and communicating both internally and externally to coordinate tasks related to claims resolution.

In this role, you will:

• Assist with customer queries
• Build strong relationships with stakeholders, both internally and externally
• Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
• Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
• Communicate claim status effectively with insurers and customers

For this role, we are searching for someone who:

• Has prior experience working in a customer-facing position
• Is fluent in German and English
• Enjoys providing a positive and efficient customer experience
• Sees the solution rather than the problem and has a good eye for details
• Is available 35 hours/week and is open to coming to the office 3 days/week

What’s in it for you?

• Comprehensive onboarding training to be successful in the job
• Quarterly bonus scheme 
• 25 holiday days
• Full travel reimbursement 
• Multinational and supportive environment with team initiatives and outings

Does this sound like your next challenge? Feel free to apply or contact me directly at nora@adamsrecruitment.com for more information.

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