About this role

Our client is an internationally operating company in the field of logistics and transportation.

The Inside Sales Representative will retain, develop, and grow a high-volume portfolio of small and mid-sized business accounts, including selected strategic growth opportunities. The role qualifies inbound leads, reactivates dormant accounts, and escalates the right customers to Field Sales when needed.

Managing a high-volume portfolio of customers through proactive outreach, lifecycle nurturing, and disciplined follow-up.

Taking ownership of KPI-driven commercial impact by reviewing personal performance metrics, identifying gaps, and taking responsibility for actions that improve activity, retention, and growth outcomes.

Qualifying inbound leads and efficiently routing them to the right commercial owner (Field Sales or self-managed).

Executing customer outreach campaigns, including maintenance, reactivation, and follow-up calls and emails.

Using CRM (CHUB), Power BI, and available market and customer data to prioritize outreach, identify growth opportunities, monitor portfolio activity, and track performance against UK market objectives.

Maintaining a consistent cadence of 200+ customer calls per month, supported by planned call cycles, digital channels, and CRM follow-up.

Recognizing signals of high potential and coordinating requalification and/or handover to Field Sales when appropriate.

Maintaining accurate records and insights for portfolio accounts, lost opportunities, and customer needs.

Contributing to the roll-out and execution of global and UK regional initiatives, ensuring alignment with customer expectations and our strategy.

Supporting the smaller locations of Global Key Accounts, MNC Coordinated Accounts, and international accounts with a strong cost focused approach, in line with overarching strategies.

Bachelor's degree in business, marketing, or a related field (preferred).

Native English speaker with exceptional written and verbal communication skills, tailored to the UK market.

Experience working in a KPI-driven environment, consistently delivering results.

Proven success managing high-volume customer portfolios, ideally in B2B industrial sales and preferably with exposure to the UK market.

Demonstrated ability to build relationships via phone, email, and digital channels.

Excellent virtual communication and presentation skills, with the ability to effectively engage and influence stakeholders at different levels.

Self-motivated, proactive, and ambitious, with the drive to take ownership.

Strong analytical and problem-solving skills, with the ability to translate data into clear actions, identify business opportunities, and maximize results from a data-rich environment.