Vacancy | utch & German Customer Service Representative | Amsterdam

What exactly are you going to do

Do you love creating memorable experiences for your guests in a luxurious, yet nature-bound setting?
We are looking for a German guest experience employee, who has a passion for delivering the best service to its customers. If you love creating a memory right from the start by handling all enquiries linked to a reservation, processing those enquiries and being the main point of contact for the customers and if you also have a bubbly way of creating online content and a pro-active way in participating in the marketing activities then apply now for this fun position! Our client is located in a top-location in the heart of Amsterdam and is growing non-stop!

In this position your responsibilities will be :

• Taking care of all requests regarding bookings and reservations;
• Answering all enquiries linked to a future or past stay;
• Providing information to customers;
• Being available during office hours through phone and mail;
• Pro-actively improving and optimizing Customer Service procedures;
• Translating content into German;
• Actively join marketing activities (eg : creating content for Facebook, Instagram, website…). This will take up approximately 30-40% of your tasks).

What do we offer you

We offer you a full-time employment (less hours negotiable) at a modern and young company that provides free lunch every day. Your travel costs will be reimbursed and you also get to pick a free holiday every year and also get a discount for other stays. The salary ranges between 1900 – 2100 for a 38 hour week.

Job Requirements

The requirements for this position are :

• Near-native Dutch speaking and writing skills;
• Good knowledge of German;
• Affinity with customer service and guest experience is a plus;
• Affinity with hospitality would also be an advantage;
• Ability to think ahead and having a pro-active approach;
• Flexible attitude;
• Structured and focused way of working.

About the company