Vacancy I Customer Service Representative | Spanish | English | Ridderkerk

What exactly are you going to do

• Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.
• Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.
• Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
• Enter and confirm all orders received into the system clearly, correctly and timely.
• Understand and process required export documentation, including proformas, invoices and other shipping documents.
• Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
• Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns
• Strive for internal and external customer satisfaction through continuous improvement of people processes and products.

What do we offer you

• 2300-2400 euro / month (depending on experience)
• Fulltime (5 days/week)
• This vacancy is for a long term commitment (full-time).

Job Requirements

• Working experience in order handling, customer service and administration
• Familiar with the use of Incoterms 2010
• Familiar with different Payment terms e.g. Payment before Delivery, Documentary Collection and Letters of Credit
• Service-minded, co-operative and structured
• Teamplayer with ability to work independently
• Fluency in English, Spanish and preferably also Dutch. Knowledge of any other language is an advantage.
• Experienced user of Word, Excel and Outlook – experience in the use of M3/KSD is an advantage

About the company