Charging Support Engineer EV Son

As an EV Charging Support Engineer, you’ll be the primary point of contact for service-related questions concerning our Peblar EV chargers, with a particular focus on our growing customer base in the DACH region.

You’ll provide high-quality technical support in both English and German, helping customers resolve issues quickly while ensuring a positive service experience. You’ll work closely with our software, product, and sales teams to find effective solutions, improve our service processes, and contribute to the continuous improvement of our products.

• Handle incoming service requests and technical questions professionally and efficiently
• Diagnose and resolve hardware and software issues related to EV charging systems
• Communicate clearly and empathetically with customers in English and German
• Lead and participate in regular service meetings with customers in the DACH region
• Work closely with software, product, and sales teams to develop customer-focused solutions
• Create and maintain internal documentation and knowledge-base articles
• Identify recurring issues and recommend improvements to service processes and product design
• Keep service cases accurately documented and ensure timely follow-up