Part Time- Reimbursement Specialist | German (30H/W)

THIS POSITION IS FOR PART TIME , 30 HOURS/WEEK 
As a Reimbursement Specialist, your main job is to help the company get approval and payment for medical devices. You'll support sales by getting the necessary authorizations and making sure patients receive the best possible care. You’ll also assist with verifying benefits and maintaining good relationships with clinics and clients.

• Check all prescriptions to make sure they’re complete and enter them into the SAP system within one business day.
• Assist the sales team with any questions about orders or patient cases to help them work more effectively.
• Handle incoming customer calls.
• Manage daily mail and customer emails, ensuring they are addressed within one business day.
• Prepare and send letters to insurance companies and follow up based on their timelines and patient needs.
• Call insurance companies daily to get authorization for the company’s products.
• Work closely with sales teams to educate them about reimbursement issues in their areas.
• Process patient orders, confirm correct billing, and work with other departments to ensure orders are processed and shipped smoothly, with all necessary documents attached.
• Investigate claim denials by communicating with insurance companies.
• Clearly explain coverage details and payment options to help patients access care.
• Spot and address any issues with insurance companies by working with key staff.
• Enter sales orders (via email, fax, and web) on the day they are received.
• Manage customer information in SAP and ensure data accuracy across systems.
• Process product sample requests according to established procedures.
• Communicate with patients to quickly resolve any issues related to products, shipping, or pricing.
• Collect and document details of any product complaints, escalate them as needed, and log them in the Global Quality system. Work with the Marketing Team to manage claims for the Exogen Performance Program.
• Follow company policies, data privacy rules, and document control standards.
• Provide feedback to the Manager on issues affecting customers and internal processes.
• Make benefits verification calls and send coverage details to clinics within 24 hours of receiving a prescription.
• Keep the clinic patient tracker updated and work with the Operations Analyst on maintaining files and reports as needed.
• Take on other tasks and support different markets to help keep the business running smoothly.