Junior Logistics Customer Service Coordinator - English

Our client is an international logistics and freight forwarding company based in Maastricht Airport. The company provides tailored logistics solutions across different modes of transport and supports business customers with shipment coordination, transport documentation, and reliable communication throughout the full logistics process. 

Currently expanding, they're looking for a Junior Logistics Customer Service Coordinator to join their Maastricht team and act as an important point of contact between customers, carriers, warehouses, and internal teams, ensuring that shipments are followed up correctly and that all parties receive timely and accurate updates.

Job Profile for Junior Logistics Customer Service Coordinator
Responsibilities will include, but are not limited to:

• Manage customer communication related to shipments, bookings, delivery updates, and documentation
• Coordinate the logistics process from shipment booking to final delivery
• Liaise with customers, carriers, warehouses, freight partners, and internal teams
• Follow up on shipment status and ensure timely communication in case of changes, delays, or missing information
• Check logistics and shipping documents, including AWB, B/L, CMR, invoices, and booking confirmations
• Ensure accuracy of customs and shipping documentation
• Support the preparation, review, and follow-up of transport documentation
• Maintain accurate shipment records and update relevant systems, files, or trackers
• Help ensure high service quality, correct documentation, and smooth operational coordination

Candidate Profile for Junior Logistics Customer Service Coordinator

• Must be fluent in English, both written and spoken
• 1 or 2 years of experience in logistics, freight forwarding, transport coordination, import/export, or logistics customer service
• Freight forwarding background or exposure to international shipment coordination is important
• Good Microsoft Office skills, especially Excel and Outlook 
• Basic knowledge of Incoterms
• Basic understanding of customs procedures and shipping documentation
• Familiarity with logistics documents such as AWB, B/L, CMR, invoices, and booking confirmations 
• Strong communication skills and a customer-focused mindset
• Accurate, organised, and detail-oriented
• Able to work with multiple parties and follow up proactively
• Comfortable working in a B2B logistics environment

What Our Client Offers

• 25 vacation days 
• Travel cost reimbursement 
• Role within an international logistics and freight forwarding environment
• Opportunity to develop further in shipment coordination and freight forwarding