Customer Support Specialist | Dutch | Venray

Our client is an international player in logistics and transportation based in the Venray area. As a Customer Support Specialist, you'll be the first point of contact for customers, supporting them and ensuring every interaction adds real value to their experience.

• You will operate with your team in an MBU way of working in line with the values and strategy.


• You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.


• You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.


• You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.


• Actively call customers on overdue invoices and work on a solution to collect the overdues.


• You will operate with your team in a small business unit way of working; in line with the company's values and strategy.


• Some more generic office tasks will be involved as well.


• Will participate or lead improvement activities which will impact the customer and drive efficiency.

• MBO/HBO education (obtained through education or through work experience)


• Dutch native or near-native language skills; English excellent


• 2-3 years of work experience in a similar role (preferably B2B experience)


• Strong problem solving and anticipation skills


• Well-organised and good prioritizing tasks


• Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment


• Strong team player


• Decisive, hands-on and a pro-active personality


• Available full time (working hours between 8.00 am and 6.00 pm)


• Excellent MSOffice, Excel and Outlook skills and experience with ERP