Customer Support & Order Management Specialist | German

For one of our international clients in Hoofddorp, we are currently seeking a Customer Support and Order Management Specialist to join their team. Our client is a global producer and provider of merchandising, security, and IoT solutions.

In this role, you will support B2B customers across German- and English speaking markets, acting as a key like between customers, supply chain, and internal stakeholders. This is a great opportunity for someone who already has experience in order management and customer operations but wants to learn more and develop within an international organization.

This is a temporary position for approx. 6 months, and you will be offered a contract through us, Adams Multilingual Recruitment. At the end of the assignment, there is an opportunity to be offered a direct contract with our client. 

In this role, your responsibilities include:

• Order management: processing orders, providing price information, determining appropriate shipping methods, and ship dates
• Create and manage quotes, proposals, and customer requests
• Monitor stock levels and coordinate closely with warehouse and supply chain teams
• Inventory management and on-time and in-full delivery of customer orders
• Build reports to help support business objectives (e.g. back orders, customer complaints)
• Proactively identify potential issues and resolve them efficiently
• Provide technical troubleshooting via phone and coordinate field calls with a service partner

The way of working

You are asked to come into the Hoofddorp office every day for the first 3 months for training purposes. Afterward, you will be able to work from home twice a week. 

Your profile

• Previous experience in customer service, order management, account management, and/or customer operations
• You are fluent in English and German, this is a must
• You have experience working in a B2B manufacturing or product-based environment
• You enjoy providing excellent customer service, you’re proactive, detail-oriented, and have an analytical mindset

For this role, we can only consider candidates who are already based in the Netherlands and eligible to work here. 

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Sounds interesting? Feel free to apply or contact me for more information at nora@adamsrecruitment.com.

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