Customer Service Representative | French
Posted on August 22, 2026
Mijdrecht
French
Posted on August 22, 2026
About this role
As a Customer Service Representative at a catering equipment company your role is to be the point of contact for our customers throughout Europe. These are hospitality businesses with questions related to ordering professional catering equipment. The advice that you will provide, along with a team of eight other colleagues, will range from queries to do with delivery, commercial issues and general support.Customer inquiries come in through phone calls, emails or our ticket system. You will be responsible for either forwarding them to the appropriate department or handling them yourself if they fall within your expertise.Outbound customer contact is just as important: you follow up on quotes and inform existing customers about our new products. There is also a lot of communication with colleagues from other departments when you have a question for your customer. So, there is plenty of variety!The main tasks include:
- Customer contact via phone, email, or the ticket system
- Ticket system management: including assigning tickets to other departments
- Outbound contact: following up on quotes, informing existing customers about new productions
Requirements
Our client is looking for someone who:
- Has an excellent understanding of French and English. Dutch would be a big plus
- Has had experience in a similar role
- Has received at least an intermediate vocational education (MBO) and can work and think at that level
- Has experience with customer support: both in a commercial and service-oriented capacity.
- Is available for 32-40 hours per week.
Salary
€2500-€3300 per month
The company
Our client has been supplying professional catering equipment for over 45 years. They export to 55 countries and operate from Mijdrecht, which is situated near Amsterdam, Leiden, Utrecht. The company’s rapid growth can be attributed to their commitment to fulfilling three core promises: maximum customer satisfaction, the highest possible quality of products , and the lowest prices.
Application Procedure
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