Customer Service Officer | French, Dutch & English

We are looking for an experienced Customer Service Officer for a client operating in the medical sector. You will join a Customer Service department of nine colleagues, divided into two teams. You will be part of Team 1, working closely with three other team members. Your responsibilities will include:

• Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clients
• Providing tailor-made solutions rather than scripted responses
• Proactively investigating and resolving issues such as backorders by identifying root causes (e.g. logistics, sterilization processes, or supplier delays)
• Complaint handling
• Managing export documentation
• Collaborating closely with internal departments to deliver the best possible outcome for the customer

The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role. It is a a dynamic position within an organization known for its warm, social, and supportive culture—one where many employees choose to build long-term careers.