About this role

Our esteemed client is a rapidly growing global leader in industrial construction machinery with a strong presence across Europe and Asia. The company is known for its innovative solutions, high-quality products, and dedication to sustainability in the industry.

Currently, they are looking for a Parts Sales Support Representative to join their expanding team in Lelystad.

Job Profile for Parts Sales Support Representative
Responsibilities will include, but not be limited to:

Collaborate closely with dealers and internal teams to ensure accurate and timely order fulfilment, including verification of part numbers, shipment plans, and applicable discount levels
Coordinate with the Technical Department to provide accurate and timely responses to dealer technical inquiries
Support suppliers in resolving outstanding spare parts issues promptly and implement preventive measures to avoid recurrence
Manage and prioritise dealer orders based on urgency (e.g., breakdown orders, stock orders) to ensure efficient processing
Conduct dealer visits to assess performance, identify strengths and areas for improvement, and provide clear recommendations
Develop and implement a regional spare parts sales and marketing strategy to help dealers improve their after-sales service capabilities
Develop and plan sales promotional campaigns where necessary, based on data-driven analysis
Monitor pricing levels by parts categories in the assigned territories and make recommendations to us to stay competitive
Track dealer inventory levels and offer data-backed stocking recommendations
Prepare spare parts recommendation lists for new dealers and newly launched models
Deliver comprehensive training to dealers on the spare parts management system
Propose and implement initiatives to improve daily operations, including systemisation, standardisation, and workflow optimisation

Candidate Profile for Parts Sales Support Representative

Must be fluent in French and English, written and spoken
Experience is not required. Previous experience in customer service or commercial positions is a plus
Proficient in data/statistical analysis and reports, Power BI is beneficial
Knowledge of the full process of logistics is preferred
Computer skills and operational experience in SAP are considered an advantage
Team worker, flexible to work with various cultural backgrounds
Conflict-solving with very good communication skills

What Our Client Offers