Customer Success Manager - Enforcement

Are you an expert in customer success with a passion for business development?

A leading international player in the smart mobility sector is looking for a dynamic Account Manager to join their growing European team.

In this hands-on role, you will act as the primary partner for a portfolio of commercial fleet and mobility clients, with a specific focus on the Hungarian market. Your mission is twofold: 80% of your time will be dedicated to driving client satisfaction, ensuring they extract maximum value from their tolling and violation management solutions, while the remaining 20% will focus on identifying and closing new revenue opportunities.

If you are a results-driven professional who excels at building long-term partnerships while maintaining a sharp focus on commercial growth, this is the perfect opportunity to make a tangible impact.

Interested? Let’s connect to discuss how your experience aligns with this exciting growth phase.

• Customer relationships and business reviews: Manage assigned European accounts by building stakeholder trust, defining success plans, and leading quarterly performance reviews.
• Retention and account growth: Monitor customer health to ensure retention, lead renewal planning, and execute upsell and expansion strategies.
• Sales cycle and commercial execution: Qualify new business opportunities, negotiate contracts, and secure necessary internal approvals for commercial agreements.
• Customer commitments and issue coordination: Manage the lifecycle transition, coordinate internal teams to resolve service issues, and escalate significant risks.
• Market insight and cross functional working: Act as the voice of the customer to internal departments, providing feedback on market trends, product improvements, and growth opportunities.
• Planning reporting and improvement: Maintain accurate Salesforce records, prioritize tasks based on business value, and contribute to refining customer success playbooks.