Accounts Receivable Specialist I | French C2

As the Account Receivable Specialist, you will be responsible for managing relationships with B2B customers and providing support to internal and external customers via email and calling. You will assist with resolving complex issues acting as primary support, adapting communication styles. You will provide exceptional customer support while resolving outstanding receivables, escalate issues when required, and log everything in the CRM system.
Along side this your responsibilities will entail:

• Maintain process and procedure documentation
• Identify process enhancements that will improve department results and efficiencies
• Conduct testing and QA of the systemEngage with business customers to resolve outstanding receivable issues.
• Perform account research and analysis.
• Prepare and maintain various reports, including aging reports.
• Identify and execute necessary account adjustments.
• Dispatch aging details to outstanding customers.
• Track and resolve outstanding payment issues.
• Adapt positively to internal and external changes.
• Provide feedback and assistance for processes and procedures for new program implementations.

Requirements:

• 1 year of experience in invoice and payment reconciling, preferably in a Business-to-Business setting including accounts receivable.
• Bilingual proficiency in English and French (written and verbal).
• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Proficiency in Microsoft Excel.
• Highly motivated self-starter with the ability to work independently and within a team environment.
• Willingness to learn new processes and techniques.
• Strong negotiation skills under difficult circumstances.
• Ability to prioritize multiple tasks effectively.
• Exceptional attention to detail.
• Effective written and oral communication skills, along with strong interpersonal skills.

Salary Benefits:

• Leave and Disability coverage
• Pension plan
• Casual work environment
• Professional and collaborative team
• Hybrid work environment after training period
• 25 vacation days
• Full public transport reimbursement (23 cents per km with car)
• Collective and annual bonus plan

Our client is a leading payment and invoicing company for the business to business market, they are known globally for their services in manufacturing, retail and transportation.