Vacancy | Customer Support Specialist | fluent French, English and Dutch | Helmond

What exactly are you going to do

Are you fluent in French and Dutch and interested in a customer support specialist role?
In this challenging role you will be the main point of contact for global accounts & sister companies, assisting the sales director in new product development, sales opportunities and offers.

Main tasks:

• Facilitating the flow of information to and from sister companies and customers to ensure the satisfactory management of major EU accounts
• Assisting the EU Sales Director ( EUSD) in developing new product development, sales opportunities and offers
• Coordinating requests to sister companies to provide detailed cost breakdowns for new hanger tenders; compare and analyze feedback and discuss with the EUSD to set the final pricing and offer
• Troubleshooting. Facilitating the resolution of issues raised by either sister companies or customers
• Coordinating and helping Sister companies to resolve issues/questions/topics related to the global accounts
• Reporting : collecting management information form sister companies, consolidating and analyzing
• Production planning & stock management for certain accounts in each country where we manufacture product
• Follow sales versus forecast and last year and discuss with account if trend is different than anticipated
• Analyze capacity firstly internally and thereafter with account e.g. in case expansion is required
• Collect information across the group in preparation of customer visits/meetings
• Follow tool built, samples and sample approval
• Follow, analyze and assisting EUSD to develop and extend recycling deals
• Keeping up-to-date with some technical / production aspects
• Visiting customers and travelling to customers and sisters occassionally

What do we offer you

What can we offer you?

• A full time position
• Working hours 08.30-17.00
• Salary conditions depend on background and experience
• 8% holiday allowance
• International & dynamic work environment

Job Requirements

HBO or BA level (higher professional education)

• Good knowledge of English and French both verbally and in writing
• Preferably fluent in Dutch
• Strong communicator with and ability to stimulate, create enthusiasm and persuade
• Team player
• Positive can do attitude, interested in people with an ability to develop strong lasting relationships
• Knowledge of and experience with Microsoft office package and Exact is optional
• Analytical capability
• Interest to work internationally and with different cultures
• Ability to meet and cope with deadlines and requests made at short notice
• Willingness to travel from time to time for 2-3 days at a time occasionally
• Flexibility in working hours / In case of important projects the willingness to work later than scheduled hours and also during travel periods

About the company