Vacancy Customer Service Representative | English

What exactly are you going to do

As a Customer Service Representative you will be the first point of contact for customers in the UK.

Your responsibilities include:

• Managing the order process flow
• Maintaining business relationships with customers
• Advising customers, if necessary together with Technical Support, when there are questions
• Co-ordinating logistics processes with internal and external parties
• Processing customer complaints
• Analyzing forecast demand against actual orders for all scheduling agreements and provide feedback to customers if needed
• Supporting sales with administrative tasks

What do we offer you

• Full time position in an international company
• A permanent position
• Salary indication starts with €2900,- gross per month depending on background and experience
• Additional benefits: 24 holidays per calendar year, 13 ADV days per year, reimbursement for commuting costs

Job Requirements

• Fluency in English is required, as you need to be able to understand all the different UK accents. At least an intermediate level of Dutch is required for internal communication.
• Previous work experience with the British market is required
• Able to work accurately and efficiently
• Technical affinity
• Pro-active and customer oriented attitude
• Proven experience in a similar position
• Team player
• You have to be able to multitask

About the company