Vacancy | Customer Service Coordinator | French | English | Rotterdam

What exactly are you going to do

The French customer service coordinator will be responsible for French territory. The job holder will ensure that the day to day order fulfilment process is executed effectively and efficiently for the nominated accounts.

Order Fulfilment includes

• Manage customer orders (manual order entry and EDI)
• Customer contact regarding time slots, delays, out of stocks, documents and complaints
• Planning/organising transport
• Solving any issues that occur during transport /upon delivery of the goods
• Creating credit notes for damages
• Manage the booking of time slots
• Raise Purchase orders in SAP for directs and send to supplier
• Contact with suppliers regarding production dates, ETD vessels, documents and so on.
• Issue all relevant transactions in SAP (and in portal of customer or warehouse if applicable).
• (Euro) pallet management with relevant hauliers and customers.
• Raise claims against hauliers and suppliers.
• Document management (including health certificates and other documents required for import, veterinary check and import).
• Invoicing customers.
• Create credit notes in case of damages.
• Checking invoices for transport and penalties of customers.

What do we offer you

• It is a permanent position.
• Salary is between
• € 2400-2600 based on 36 hours.

Job Requirements

• MBO+/HBO work and way of thinking level.
• Good communication – verbal and written.
• Customer empathy.
• SAP / Excel /EDI experience.
• At least 2 year work experience, preferable within Customer Service FMCG of a professional organisation.
• Native French and excellent English oral and written.

About the company