Temporary Customer Support Coordinator | French & Dutch

As a Customer Service Coordinator, you will serve as the primary point of contact for (potential) clients across the Benelux region while providing essential support to the sales and service engineers within your team. Your responsibilities will encompass a range of tasks, including telephone and email support, order management & quotation preparation.
You will collaborate closely with the existing customer support team and coordinate with the technical support and service coordination teams to ensure an exceptional customer experience.
Key Responsibilities:

• Customer Contact: Serve as the first point of contact for customers via phone and email, addressing inquiries related to orders. When necessary, ensure seamless escalation to the appropriate team.
• Order Processing: Manage the full order lifecycle, from entry and confirmation to invoicing and handling customer complaints.
• Coordination with Head Office: Maintain regular communication with the head office in Germany regarding customer orders, primarily in English.
• Quotation Support: Assist in the preparation and completion of quotations, letters, and other correspondence initiated by Sales Engineers.