Sales Operations Representative

Starting in Feb or March - ASAP!
Our client is seeking a Sales Operations Specialist who ensures a seamless customer journey from quotation to order and invoicing, while providing strong operational and administrative support to the sales team.
Operations Management
Process and manage order entry in SAP, confirm delivery dates, and proactively communicate order status updates to customers
Support warranty processes and coordinate return shipments in case of product recalls
Place weekly purchase orders for service parts and monitor follow-up
Track order progress and coordinate with internal stakeholders regarding account status, overdue payments, cancellations, or delivery issues
Manage inventory allocations in SAP
Handle first-level customer claims, provide solutions where possible, and maintain regular customer contact
Monitor outbound deliveries and proactively address logistics exceptions
Manage insurance and third-party logistics claims related to outbound shipments
Act as a support contact for fellow Sales Operations Specialists and assist with second-level claim handling
Internal Sales Support
Prepare special price quotations for small and standard projects within assigned regions or accounts
Respond to customer and prospect inquiries regarding pricing, documentation, lead times, and availability
Support lead qualification and creation of opportunities in the CRM system
Maintain accurate sales administration, including account master data and opportunity updates
Initiate and monitor customer onboarding processes
Prepare reports, review performance metrics, and identify improvement opportunities
Take on additional tasks and responsibilities as required