About this role

Are you a German-speaking client-facing professional looking for a role with real autonomy, genuine flexibility, and room to grow into broader responsibilities over time? We are looking for a Junior Customer Success Agent for the DACH market on behalf of our client, a Utrecht-based online marketplace.

Key Responsibilities

Portfolio and Client Management

Take ownership of a dedicated portfolio of professional service providers active in the German, Austrian, and Swiss markets
Onboard new clients onto the platform and guide them through initial setup and activation
Manage ongoing client relationships, including regular check-ins, payment follow-ups, or day-to-day query handling
Build long-term relationships that support retention and growth within your portfolio
Communicate with clients primarily by phone, supported by email and other channels where appropriate

Platform Adoption and Growth

Spot opportunities to deepen client engagement with the platform's features
Share insights from client conversations with the Product team to inform improvements
Help clients get more value out of the platform by understanding their business and matching it to the right functionality

Qualifications & Skills

Near-native fluency in German and professional fluency in English, which is the internal working language across the business
Minimum 1 year of experience in a client-facing role such as customer service, customer success, or account management
Genuine comfort on the phone, with strong listening skills and a professional telephone manner
Structured and independent working style, able to manage a portfolio without constant direction
Proactive, can-do mentality and willingness to take initiative
Commercial curiosity and interest in how client outcomes connect to business impact
Strong organisational skills and attention to accuracy
Additional European language skills, exposure to SaaS or marketplace platforms, scale-up experience, or familiarity with CRM tools are a plus

What We Offer

Salary range of €2,900 to €3,200 gross per month, excluding 8% holiday allowance
26 days of paid annual leave (20 statutory plus 6 extra), with the option to buy or sell up to 5 additional days, plus 2 company-wide days per year
Trust-based hybrid model with no required in-office days; most colleagues are in on Tuesdays and Thursdays
Up to 6 weeks per year of remote work from abroad (maximum 4 consecutive weeks)
NS Business Card for commuting and work-related travel, paid per use
€250 home office setup budget, and an internet allowance
Solid pension plan via a recognised Dutch provider, with a strong employer contribution that increases with tenure
Unlimited access to a confidential psychologist and a mindfulness platform
Urban Sports Club membership, monthly in-office massages, and an annual health-focused programme
Annual learning and development budget, access to internal library and audiobook services, and 1 volunteering day per year
Annual ski trip, seasonal company outings, Christmas event, and regular team lunches and socials
Two consecutive 12-month contracts directly with our client, followed by a permanent contract
An international team of around 75 people across 20 nationalities, with a flat, trust-based culture

Interested? Feel free to apply!

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.

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