Customer Service & Aftersales Specialist | French C2

As a Customer Service & Aftersales Specialist, you'll play an important role in supporting customers, consumers, and the internal sales team across several European markets. You'll be responsible for ensuring that after-sales requests are handled efficiently, repairs are coordinated correctly, and customers receive excellent service throughout the process.This is a varied role that combines customer service, administration, and light technical support.

• Provide customer support via phone and email for after-sales enquiries.
• Coordinate repair requests and prepare products for the repair process.
• Create and process repair orders while ensuring all documentation is complete and accurate.
• Handle return requests related to incorrect deliveries or order issues, working closely with the warehouse and sales teams.
• Register returned products in the ERP system and keep records accurate and up to date.
• Support customers with warranty claims and faulty product enquiries.
• Maintain after-sales documentation, product information, and spare parts data.
• Update product-related information in internal systems.
• Work closely with colleagues across different European countries to ensure a smooth customer experience.
• Assist with other customer service and after-sales tasks whenever needed.