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TEMPORARY - Refund Service Specialist

TEMPORARY - Refund Service Specialist

Posted on June 28, 2025
Utrecht
English
Posted on June 28, 2025
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Apply for this position
In this position, your main responsibility will be to process your customer’s VAT refunds in the most efficient way in order to achieve the maximum refund as quickly as possible. You will provide excellent customer service to both internal and external customers and guide them through the process using your knowledge, expertise and people skills. 
Due to the nature of this role, in order to succeed you need to be efficient, accurate and detail-oriented. Of course, along will tax refunds comes deadlines which need to be met, so it’s important that you can work well under pressure. Customer service is also the name of the game, and therefore, a customer-oriented mindset and interpersonal skills are vital. In addition to these skills, it’s also important that you have:-         A fluent level of English (C1+ level); additionally, fluent in Dutch, Polish, German, Lithuanian or Serbo-Croatian is a plus-         A business level in English (written and spoken);-         Available for 40 hours per week;-         Proven office-based experience;-         Familiarity with SAP and MS Office is a plus;-         A proactive, flexible and adaptable mind-set;-         Excellent communication skills and an eye for detail
€2750-€2750 per month
Our client is an international leading VAT refund service provider for their clients in the transport industry. They manage the outsourced VAT refund process in addition to pre-financing the VAT directly to their customers. Their biggest clients are international oil, toll, fuel and transport companies all throughout Europe.They are currently looking for an accurate, detail-oriented and personable colleague to strengthen their Customer Service department.
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.  
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  • Working in the Netherlands
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  • Job interview
  • Self-employment