About this role

Our client is a sports technology and wellness company specialising in heart-rate monitoring, sports watches, fitness wearables, training analytics, recovery, and sleep insights.

They are currently looking for a Team Leader, EU Order Desk to join their team remotely.

In this role, you will lead the daily retail operations of the EU Order Desk team while remaining hands-on with order management activities and supporting the team in delivering efficient and high-quality customer service.

Job Profile for Team Leader, EU Order Desk
Responsibilities will include but not be limited to:

Lead and support the EU Order Desk team in daily operations, ensuring balanced workloads and clear prioritisation
Act as the first point of contact for operational topics and escalations
Coach and guide team members to support performance and professional development
Monitor team KPIs and service levels, ensuring alignment with global sales principles
Collaborate closely with stakeholders across functions and regions, including Order Management and Operations
Handle and monitor EU retail and B2B orders in the ERP system in line with global sales principles
Manage returns, claims, and customer-related order enquiries
Create customer invoices and support accurate order and delivery management
Create and release deliveries and follow up on shipments
Monitor pre-payments and support smooth invoicing, data administration, and coordination
Maintain customer master data, pricing conditions, and product data in ERP systems
Support price list updates and ensure pricing accuracy
Maintain and review product catalogues across webshops and sales channels
Provide stock updates and support webshop order handling and product administration
Participate in reporting activities and support data collection, including SAP-based reporting
Identify inefficiencies and drive improvements in order desk processes and tools
Contribute to service quality, operational excellence, and continuous improvement of ways of working
Work closely with customers and internal stakeholders across Europe to ensure smooth communication and effective issue resolution

Candidate Profile for Team Leader, EU Order Desk

Must be fluent in German, French and English, both written and spoken
Bachelor’s degree in business, sales, or a relevant field
Experience with ERP systems, preferably SAP
Strong experience in sales operations, order management, or logistics processes
Proven ability to lead, guide or coordinate a team
Hands-on mindset and willingness to actively support daily operations
Strong administrative skills, attention to detail, and a structured way of working
Good collaboration skills and ability to work in an international environment

What Our Client Offers