Hotel Manager

Horeca / Tourism
CityHub is a lifestyle brand that is exploring the unchartered waters of the hospitality industry.

We cater to the wishes and needs of this generation of curious and savvy nomads and make sure to always stay one step ahead. Serving up the best of both worlds: travellers experience the comfort of a hotel combined with the feeling of community and the affordability of a hostel. But that’s not all. CityHub integrates state-of-the-art technology and free WiFi-to-go with local superstars who connect travellers with the best the city has to offer. We open doors that have always been closed. We have hotels in Amsterdam and Rotterdam, Copenhagen is opening next summer, and we are working behind the scenes to conquer Europe.

We are looking for a new Hotel Manager for our Rotterdam location with 126 hubs in the Witte de Withstraat.

Will you be our man on the ground?

As a Hotel Manager you are responsible for the ins and outs of the hotel and you oversee all operational matters. You are responsible of day-to-day management and you are the main point of contact for all CityHosts, they are your team: you hire them, train them and support them.

Your job is also to coordinate all external partners such as suppliers and housekeeping. You are involved in welcoming and helping guests, both at the hotel and online. You are our man on the ground, promoting CityHub’s values by example. The hotel is always evolving, and you never sit still, no two days are the same.

You are the person we are looking for if you are good with people, will patiently listen to their frustrations and enthusiastically celebrate their victories. Along with great interpersonal skills, you have an analytical eye and don’t shy away from administrative tasks. You are highly structured and organized but don’t panic if things don’t go according to plan (because they won’t), you have a zen personality and a problem-solving attitude.

This is what you’ll do:
  • Be responsible for the overall performance of CityHub Rotterdam.
  • Manage and train the CityHosts and housekeeping team.
  • Monitor the quality of the concept and maintain the level of service throughout the customer journey.
  • Efficient coordination and streamlining of all operational matters at the hotel.
  • Be the first point of contact for suppliers and facility services.
  • Perform administrative tasks (reservations, financial administration, scheduling, etc.)
  • Optimize the commercial, operational and financial performance of the hotel.
  • Purchase supplies and manage inventory.
  • Oversee and coordinate maintenance.
  • Implement technological updates.
How’s working with us?

We said we are growing, we know, but we are still very young at heart and our start-up mindset will never abandon us. At CityHub the borders between departments are blurred, everybody is independent, but nobody works on their own island, we are involved to some extent in many things and everybody has opinions on stuff.

If you join us, you’ll get all the basics: a competitive salary and a performance-based bonus scheme, 25 days of vacation and the tools of the trade. Next to that you’ll have nice colleagues, an informal and fun working environment where your voice will always be heard. You will be invited to goodbye drinks and housewarming pancake nights, to work retreats in sunny places and highly competitive petanque games.

We offer you a challenging position where you have the independence to fulfill your potential and the support to grow with us.


Next to all the things stated above, there are some basic requirement:
  • You are available fulltime from January/February 2020.
  • You are based in Rotterdam and you know the city very well.
  • You are fluent in English and Dutch, written and spoken (the more languages the better).
  • HBO/WO education.
  • You have experience in the hotel industry or in operations management.
Is it you we are looking for? We can’t wait to meet you.
Apply here
Work Hours:

Full time hours per week