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Account Relationship Coordinator | Business fluency in German

Customer service
Rotterdam
German
Are you looking for a high-level, B2B customer-oriented role? Do you thrive on being the spider-in-the-web and do you want to take your client relationship skills to a next level?

Delivering first class customer support to their business clients is key in this role. You will have a high level of ownership and you will be in charge of a portfolio of clients worth several millions. You will be responsible for both the commercial operations and the coordination of the entire order-to-cash cycle.

You will be:

- Coordinating the entire process by liaising with both internal and external stakeholders such as suppliers, logistics, credit, quality, commercial etc;
- The clients’ first point of contact regarding

  1. order placement,
  2. product availability and on time delivery,
  3. pricing, invoicing and cash collection,
  4. complaints handling.

Requirements:

In order to enjoy and be successful in this role you need to be a self-starting person who does not shy away from taking responsibility and ownership over your portfolio of high-end clients. Being resilient is an essential quality you need to bring to the table. While you need to be hands-on and have operational experience you still need to be open to new approaches. You are able to juggle several tasks at the same time and prioritize also in high-pressure times. Communicating clearly and effectively is second nature for you.

Furthermore, you need to have:

- A minimum of 3 years of experience in an operational customer serving / customer supporting / account management role;
- Business fluency in German and English;
- Experience in dealing with stakeholders.

Please note: This is a temporary role until mid-2022.

Salary Benefits:

Between €2.900 and €3.500 gross per month based on fulltime (40 hours per week)
Working is done remotely until further notice
The onboarding will also be done online
About the company:
Our client is active in the chemicals and raw materials business.
Address: