About this role

Our client is a world-class creative production studio specializing in custom-built scenic elements for live entertainment and international events. Part of a global leader in entertainment technology, they combine artisan craftsmanship with technical innovation to bring extraordinary experiences to life—from design concept through fabrication, testing, and installation.

As they enter an exciting phase of growth and integration within their global family, they’re seeking an exceptional General Manager, Operations who is responsible for ensuring smooth day‑to‑day operational performance while driving strategic initiatives that support the company’s growth and integration with a new mother company. This role focuses on operational excellence, financial oversight, facilities and systems management, and cross‑functional leadership. The General Manager serves as the company’s central operational leader, balancing hands‑on management with strategic planning to enable scale, efficiency, and long‑term success.

What You’ll Do

Leadership & Strategy

Translate the company’s operational and growth goals into actionable plans aligned with the mother company’s broader strategy.
Serve as the primary operational leader, ensuring cross-functional alignment across Finance, People, Logistics, and GTS (IT) functions.
Drive integration with the new mother company, supporting harmonization of processes, systems, and performance expectations.
Work with department leads on the implementation of strategic initiatives, including expansion programs, capability building, and efficiency improvements.

Operational Excellence

Oversee daily operational activities across facilities, production support, IT systems, logistics, and inventory.
Implement and monitor KPIs that measure operational efficiency, quality, delivery, and financial performance.
Manage vendor relationships, contracts, and procurement processes to ensure cost‑effective operations.
Ensure Health & Safety compliance and support facility renovation and infrastructure projects.
Maintain oversight of legal coordination, regulatory compliance, and operational risks.

Team Leadership & Development

Build, coach, and mentor high‑performing operational teams that reflect the company culture and the mother company’s values.
Partner with the People team on talent planning, org structure, role clarity, and succession planning.
Promote a culture of accountability, continuous improvement, and cross‑functional collaboration.

Stakeholder Management

Serve as the operational liaison to the internal mother company’s functions, ensuring consistency, compliance, and alignment.
Maintain strong relationships with external partners, vendors, and regulatory bodies.
Support client‑facing teams by ensuring operations enable successful project delivery.

Financial & Business Performance

Oversee budgeting, forecasting, and financial planning processes.
Monitor performance against revenue, margin, and EBITDA targets, ensuring responsible cost management.
Manage banking access, financial controls, and secure operational procedures.
Lead project performance tracking and support business development initiatives, including rentals and new service opportunities.

Other

Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.
Other duties may be assigned to meet business needs.

What You’ll Bring

Fluency in English communication skills required; Dutch highly preferred
Bachelor’s degree in Business Administration, Engineering, Management, or related field (Master’s preferred).
10+ years of progressive leadership experience in operations, general management, or cross-functional project leadership, ideally within the media, live entertainment, staging, events, fabrication, festivals, technical studio operations, or similar sectors.
Strong background in managing P&L, KPIs, and delivering measurable business results.
Proven track record of leading large, diverse, cross-functional teams in complex project environments, delivering process improvement and workflow optimization.
Exceptional communication, negotiation, and stakeholder management skills.
Ability to balance strategic vision with hands-on, pragmatic execution.
Strong analytical, organisational, and decision‑making skills.
Knowledge of IT systems, logistics, facilities, and vendor management.
Fully on-site presence in the Amsterdam area (remote/hybrid not available due to the nature of work)
Willingness to travel domestically/internationally 15-20% annually

What’s On Offer

Competitive salary (€120,000 – €130,000) plus 10% bonus
Comprehensive onboarding, including two weeks at the US headquarters
Genuine opportunity to shape the operational future of a remarkable creative studio
High-impact role with real ownership and direct partnership with the Founder
Inspiring work environment blending creativity, craftsmanship, and technical excellence

The salary range reflects the experience and relevant skills required for this role. We’re happy to discuss compensation with qualified candidates.
We never request payment from candidates and only contact applicants through official business channels. If someone asks for money, it’s a scam.

Ready to make your mark? Apply directly! We look forward to hearing from you.

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