About this role

We are hiring for Netflix, and we are now looking for an experienced Social Media Operations Specialist to join their Media Operations team in Amsterdam.

Netflix is one of the world's leading entertainment services, bringing TV series, films, documentaries and games to millions of members worldwide. As Netflix continues to grow, they are looking for exceptional talent to help drive their next phase of success.

In the role, you will focus on the operational and technical side of social media, managing campaign delivery, asset trafficking, vendor and agency workflows, security processes, reporting, and the tools and systems that enable successful campaigns at scale. Please note that this is not a creative role; it is actually focused on the technical, operational and process-driven side of social media.

Job Profile for Social Media Operations Specialist

Responsibilities will include, but not be limited to:

Manage social media campaign delivery and asset posting across platforms such as Instagram, TikTok, YouTube, and X/Twitter, covering multiple EMEA markets
Liaise with platform representatives to resolve operational issues and ensure timely campaign delivery
Execute planned and reactive content takedown processes
Manage security workflows, including page and platform access for internal and external users
Coordinate vendor and agency operations, including onboarding, training, workflow monitoring, and escalations
Oversee quality control and assurance activities across campaign delivery
Monitor and optimise operational metrics and performance
Deliver operational and performance reporting to relevant stakeholders
Coordinate localisation activities, including post copy translations and secondary asset development such as thumbnails
Maintain and update operational tools, dashboards, and measurement systems
Maintain workflow documentation and communicate updates across relevant internal teams
Provide regular campaign and project status updates to internal stakeholders
Identify and resolve technical issues across internal and external toolsets, working with technical teams where required
Recommend and implement improvements to operational workflows and processes

Candidate Profile for Social Media Operations Specialist

Must be fluent in English, both written and spoken
4+ years of experience in Social Media Marketing, Ad Operations, Entertainment Ad Tech, Media Operations, or a related field
Relevant industry certifications are considered an advantage
Deep understanding of social media platforms, advertising formats, and media delivery workflows
Strong knowledge of social media security workflows and access management systems
Experience managing cross-functional projects and relationships, with strong communication and stakeholder management skills
Experience working across multiple EMEA markets
Proven ability to develop effective solutions for media management and campaign delivery
Experience managing large volumes of creative assets with a high level of accuracy and attention to detail
Familiarity with relevant third-party reporting and productivity tools, such as Sprinklr, Google Workspace, Airtable, Monday.com, 1Password, or Google Campaign Manager
Data-driven approach to problem-solving, analysis, and operational decision-making
Ability to work effectively in ambiguous and fast-changing environments, with a flexible approach to priorities
Excellent written and verbal communication skills
Strong attention to detail and ability to manage multiple workflows simultaneously

What Our Client Offers