About this role

Our client is a leading professional services company specialising in Software Development as a Service (SDaaS). Backed by a team of experienced engineers, they design, develop, and deliver scalable, high-quality software solutions that enable organisations worldwide to innovate, transform, and grow.

Currently, they are looking for a motivated and experienced Dynamics 365 Finance and Operations (D365 F&O) Technical Support Analyst to join their team in Sofia remotely.

In the role, you will take ownership of complex technical incidents, develop and deploy robust solutions, and drive continuous improvement across a live enterprise D365 F&O environment.

Job Profile for D365 F&O L3 Technical Support Analyst (SCM)
Responsibilities will include, but are not limited to:

Act as the Level 3 technical escalation point for D365 Finance & Operations incidents, problems, and service requests
Investigate and resolve complex production issues, including performance, data, integration, batch, and environment-related issues through root cause analysis
Develop and implement high-quality technical fixes, including X++ extensions, customisations, data corrections, and system enhancements following Microsoft best practices
Design, develop, and support D365 F&O solutions including X++, SSRS reports, Data Entities, OData services, batch processing, and integrations
Optimise application performance through troubleshooting, query tuning, workload optimisation, and technical improvements
Support integrations, data migration, reconciliation activities, and controlled data correction processes
Contribute to release management, deployments, environment support, and Lifecycle Services (LCS) activities across Dev, Test, UAT, and Production environments
Manage Azure DevOps activities, including work items, repositories, pull requests, pipelines, and releases
Support security management, including user access, roles, duties, privileges, and licensing activities
Operate within ITIL-aligned service management processes and produce technical documentation, including RCA reports and knowledge articles
Identify recurring issues, implement automation opportunities, and drive continuous improvement
Provide technical guidance and knowledge transfer to Level 1 and Level 2 support teams

Candidate Profile for D365 F&O L3 Technical Support Analyst (SCM)

Must be fluent in Bulgarian and English, both written and spoken
5+ years of hands-on D365 Finance & Operations development experience
Proven experience supporting production environments, managed services, or BAU support functions
Strong experience delivering supportable customisations and technical solutions within live enterprise environments
Advanced knowledge of X++, extensions, event handlers, Chain of Command, debugging, and log analysis
Experience with SSRS reports, Data Entities, Data Management Framework (DMF), OData services, and integrations including REST APIs and Azure technologies
Experience using Azure DevOps, Lifecycle Services (LCS), deployable packages, servicing, and application updates
Experience troubleshooting security roles, duties, privileges, and user access management
Experience supporting multi-legal entity and multi-country D365 Finance & Operations implementations is advantageous
Experience in Telecommunications, Satellite Communications, or other regulated industries is advantageous

What Our Client Offers