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Lab Customer Support Consultant

Medical
Hoofddorp

Description:

Do you have a natural affinity for (bio) technology or laboratories? Are you service minded? Do you like to be the link between our customers & our business? Then we are looking for you! You come to the office in the morning, a vet is calling you. they have to plan a surgery on Molly the cat and it requires additional tests that need to be sent to one of our laboratories based on the preliminary testing results. So now he is calling you to request these additional tests, enquiring to learn mo...

Requirements:

To be successful in this role there are a couple of mandatory elements. You must be customer oriented, you will need to speak fluent English, any other languages (Preferably Nordics) is also an advantage.  You should have excellent English telephone and written skills, with the ability to establish rapport with your customers. You need to understand how the world of laboratories runs, knowledge of the Veterinary world is an advantage.

We are looking for smart, self-motivated and creative people, who can anchor these traits with a high degree of accuracy and an analytical mindset. Things are changing at a rapid pace at IDEXX. We are an ambitious company with a strong commitment to grow. This requires a degree of flexibility on your side, to take on new challenges, to be open to change, to think outside of the box, and to be stretched beyond your comfort zone. What this means for you however, is that you will be growing as we grow. Last but not least, we look for a level of maturity which can manage this work load and emphatic people with a sense of humor. 

Address:

Hoofddorp