IT SUPPORT | English

• Deliver technical assistance to end-users through phone, email, or face-to-face interactions.
• Set up, arrange, and uphold operating systems and software applications.
• Execute upgrades and replacements of hardware as required.
• Resolve issues related to computer hardware and software concerning desktops, laptops, printers, and other peripheral devices.
• Guarantee adherence to company policies and procedures.
• Take charge of project planning and enhancing operational effectiveness.
• Devise and execute strategies to proactively manage infrastructure, encompassing the establishment of standardization plans, management plans, and technology renewal plans.
• Serve as the primary point of contact for IT-related concerns, including server complications and laptop configuration, along with forthcoming IT issues.
• Oversee and coordinate the utilization of mobile phones, laptops, and PC units within the ERAF region.
• Assume responsibility for auditing internal and external licensing compliance, as well as the disaster recovery plan.
• Identify and oversee vendor relationships for all Infrastructure components (network support, laptop configuration, office relocations, etc.) while ensuring high availability and strict adherence to service level agreements (SLAs).
• Deliver training and assistance to end-users regarding various software applications.

Requirements:

• Hold a bachelor's degree in IT-related education.
• Possess more than 4 years of practical experience in IT Infrastructure and Data Center infrastructure
• Demonstrate proficiency in Data and Telecom, with a strong understanding of IT/IS operational functions.
• Possess technical expertise in network management, Internet/Intranet/Extranet protocols.
• Proficient in LAN/WAN configuration and well-versed in infrastructure best practices.
• Possess technical knowledge of Windows operating systems.
• Have experience with O365.
• Exhibit knowledge of internet operating protocols and security.
• Able to thrive in a fast-paced environment with multiple projects, tight deadlines, and shifting priorities.

Salary Benefits:

Direct Contract from our client
Competitive Salary from €55.000 - €65.000 year (depends on your experience)
27 days holiday
Travel and Working from Home Allowance
Pension
Salary increase every Summer

Our client is an international company which is the innovator in ultrasound machines. The company is based in Amsterdam.