Vacancy | Customer Service Representative | German | Dutch | Rotterdam | 38 hours

What exactly are you going to do

As Customer Service Representative you are responsible for:

• Registering incoming orders (via phone, email or fax) from all around Europe (Germany, UK, the Netheralnds, etc.)
• Check orders (i.e. price, delivery date)
• Handling customer requests via phone or email
• Check inventory
• Check payment status, with the assistance of the financial department
• Clerical duties (i.e. keep sales documents up-to-date and update management information)
• Account management
• Follow up on the turnover rate of the existing clients
• Process all incoming calls and welcome the company guests
• Ratio between the administration & customer contact = 70: 30
• Great team player and supportive of colleages (small team of 3)

What do we offer you

You have a lot of freedom and possibilities in this role. 38 hours working week. Working hours: Monday thru Thursday from 8:00 -17:00 and Friday from 8:00 - 14:00. Salary is based on company's CAO: €2000,- €2500,- depending on experience.

Job Requirements

Requirements:

• Bachelor degree work experience - level of understanding
• Few years experience in similar field (preferably order management, customer service)
• Fluency in German and English is a must and conversational level of Dutch is required.
• Must be pro-active, multitasking skills and flexibility is required
• Prioratizing skills
• Good team player (small team therefore it is essential)
• Taking initiative
• Work effectively, result oriented and service-minded

About the company