Technical Customer Support | German & French
Posted on November 27, 2025
Tiel
French, German
Posted on November 27, 2025
About this role
As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Your duties and responsibilities include:
Your duties and responsibilities include:
- Acting as the initial point of contact for dealers and end users via phone during help desk operations
- Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
- Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
- Keeping abreast of product developments to provide accurate and current information to dealers and end users
- Maintaining a positive and professional demeanor while assisting dealers and end users
Requirements
These are the qualifications in a nutshell:
- Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English
- If you speak or Italian as well, you're the hero we're looking for :)
- Exceptional problem-solving and troubleshooting capabilities
- Capability to thrive in a fast-paced setting and manage multiple tasks
- Keen attention to detail and strong organizational skills
- MBO level education or equivalent experience
- Minimum of 2 years of relevant work experience
- Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
Salary
€3000-€3000 per month
The company
Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are an international company who offer a friendly, family working environment. They are currently looking for a Technical Customer Support for the Swiss market. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.
Application Procedure
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.
Want more jobs like this?Get Customer service jobs in Tiel delivered straight to your inbox.By signing up, you agree that we may process your information in accordance with our privacy policy.
More jobs from this employer