Technical Customer Support | French & English

As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z. 

• You will be managing international customer demand across the board.
• You work closely with the work preperators to coordinate the work preperation process.
• You act as an all-round coordinator for the client, both technically and commercially, and building and maintaining strong relations.
• You prepare, process, finalize and follow up on the technical and financial aspects of each service project and report on them.
• The role includes case-based support for inspections, quotation preparation, and the indirect preparation of field service deployments and spare parts shipments.
• Your are commercially driven and identify extra opportunities for clients regarding the services and products our our client.
• You contribute to further increase customer satisfaction by identifying areas of improvement for the aftercare phase and develop the services together with your colleagues.
• You preferably have experience in a technical after-sales/service environment and can contribute with your knowledge and expertise to the further design and professionalization of the work processes.