Customer Service Manager Benelux - Dutch & English

For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer experience.You will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention.
What will you do?
Team Leadership

• Lead, coach, and develop the Customer Service and Technical Support team
• Define clear goals, KPIs, and performance expectations
• Foster a collaborative, customer-oriented, and performance-driven culture
• Support continuous learning and professional development within the team

Customer Experience

• Ensure high-quality customer support through phone, email, and on-site interactions
• Act as the main escalation point for complex customer cases
• Drive initiatives to improve customer satisfaction, loyalty, and retention
• Maintain a strong focus on service excellence throughout the customer journey

Operations & Service Delivery

• Coordinate installations, onboarding activities, and customer training sessions
• Ensure consistent and efficient service delivery standards
• Identify and implement process improvements to increase scalability and operational efficiency
• Monitor service quality and optimize internal workflows

Technical Support & Product Knowledge

• Support the delivery of effective first-line technical assistance
• Maintain a high level of product and technical knowledge within the team
• Collaborate with internal technical stakeholders when required
• Ensure customers receive clear guidance and professional support

Cross-Functional Collaboration

• Work closely with commercial teams to support customer opportunities and account growth
• Assist with customer engagement initiatives, events, and industry exhibitions
• Contribute to strengthening long-term customer relationships