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Sales Support Officer Benelux

Sales
Amsterdam
  • Order management, from order intake to internal follow-up when deemed necessary regarding invoicing and fulfilment with other departments, ensuring that all orders are processed in a complete, timely and accurate basis.
  • Ensure pricing accuracy in all transactions; working with the Finance Department to resolving all pricing discrepancies.
  • Day-to-day interface directly towards dealers in the Benelux to ensure flawless execution and tracking of their orders
  • Ensure all customer complaints and issues reach a successful and appropriate conclusion, escalating matters where necessary;
  • Answers sales queries including phone and email communications across all departments.
  • Support the Sales Manager B2B with administrative tasks.
  • Obtaining the details for new dealers, setting them up in the EXACT - ERP system.
  • Monitor dealer contract end dates regularly and proactively notify the Sales Manager to arrange renewals.
  • Achieve sales operational objectives: Resolving problems; identifying trends; determine sales system improvements; assist to implement changes
  • Participates in internal sales meetings, and any other events as appropriate (e.g. exhibitions during weekends)

Requirements:

  • Excellent written and verbal communication skills in Dutch, French and English
  • The Sales Support Officer Benelux has a degree (MBO+) from a college/university in Business or related field required
  • Certain sales (back office) experience preferred
  • IT literate (MS Office, knowledge of ERP systems of which EXACT is a big plus)
  • Very strong attention to detail and accuracy
  • Has the ability to be logical and pro-active
  • Must have strong interpersonal skills and an ability to work in a team environment.
  • This position will require individuals who possess very good organisation, planning and coordination skills.
  • Strong problem solving and analytical skills
  • Can demonstrate the ability to go the extra mile, to exceed expectations in building and sustaining customer relationships;
  • Able to work independently and exercise good judgement
  • Understand the Automotive market is a plus

Salary Benefits:

  • The Sales Support Officer Benelux receives a competitive Salary depending on experience.
  • Work within a growing, professional team of individuals.
  • Great secondary benefits.
About the company:

Globally operating company manufacturing and selling electric (urban) mobility products (retail), from a EMEA regional office based in Amsterdam.