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Customer Excellence Representative | German

Customer service
Amsterdam
German and English, German

As a Customer Excellent Representative you are making sure that our customers experience excellent service across all channels.

  • Processing of orders, warranty claims and service requests
  • Training and educating customers on how to use the new digital platform
  • Increasing our customer-centric service through digital transformation
  • B2B fulfillment management (web store), including inventory, order fulfillment, logistics, invoicing, and returns
  • Support account managers in maximizing business opportunities and achieving sales targets, cross & upselling
  • Support the digital marketing and sales team to optimize the omnichannel customer experience

Requirements:

Excellent written and oral German skills (C2-level) as well as good written English and/or Dutch skills, other languages plus
You have the motivation to learn new things, that is more important to us than work experience
You have strong communication and administrative skills
You work service and solution oriented

Salary Benefits:

A dynamic, challenging work environment in a fast-growing, international company with an inspiring, unique headquarters in hip Amsterdam (North district) incl. Hybrid Working (50%) or fully remote (also from Germany) possible.
A market salary with the chance of a performance based bonus
26 vacation days and 1 recharge day;
Development opportunities in the form of internal training and education tailored to your goals
A freshly prepared lunch
In-house gym with classes taught by a personal trainer
Under the motto "work hard, play hard" Friday afternoon drinks to end the week with colleagues

About the company:

Our client's mission is to support and empower the new generation of parents with their premium products. One goal of the company is to deliver excellent customer support and service and therefore they are looking for an additional motivated Customer Experience Representative for their DACH team.

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