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Customer Care German

Customer service
Amsterdam
German

Description:

Do you get energy from helping customers? Are you enthusiastic, eager to learn and native in german? Then you are the customer service employee we are looking for!

The Customer Service Representative is responsible for order entry, answering customer phone calls regarding order changes, address changes, shipment preferences, product questions availability, returns, complaints, shipping dates and back order resolution. He/she is also responsible for coordinating the timely shipment of tender orders and shipments for Germany in collaboration with production, planning and logistics.

Key Responsibilities:

  • Coordinate with the shipping companies regarding order status and P.O.D's
  • Enter orders for distributors, direct customers (hospitals, clinics) and sales representatives
  • Proactively manage shipment dates, ordered item sourcing or proposal of alternate items to reduce late deliveries to customers
  • Work with Planning relative to back ordered or late deliveries to ensure accurate delivery of information to customer as necessary
  • Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery
  • Cross train in other areas in order to better support the functions of the supply chain

Are you the Customer Care German that I am looking for? Please apply!

Requirements:

Education/Experience: * Bachelor's degree * 2-year Customer Service experience in a medical or manufacturing field, or supply chain related experience. * Attracted by- and willing to work in an environment which is very dynamic and subject to change. Skills: * General knowledge of the manufacturing, sales and distribution processes a benefit * Experience with tenders a plus * Excellent communication and interpersonal skills required. * Problem solving attitude * ERP experience (Oracle) a plus * Working knowledge of MS Office (Excel). * Knowledge of Preparation of International Shipping Documentation. * Attention to detail * Ability to multi-task * Ability to work independently as well as in a team * Fluent English and German a must