Vacancy | Back office representative | order management | English + another European language | Temporary | Eindhoven

What exactly are you going to do

Do you have excellent communication skills in English + another European language and are you up for an administrative challenge in an international work environment? We are recruiting a Back Office representative that will be responsible for the order-to-cash process flow for distributors and local offices.

Your responsibilities include:

ORDER ENTRY

• Responsible for accepting, reviewing, processing and dispatching customer orders which are received by e-mail, fax, post or telephone
• Verification of credit limits with finance
• Verification of export license and anti-boycott rules and guidelines
• Adjust and maintain prices in the ERP system following tender / quotations documents
• Document and execute relevant credit notes linked contracts/ agreements (bulk discounts, commissions, FOC arrangement)

RETURN MANAGEMENT

• Accurately and timely update returns in our ERP system liaising with warehouse and customers
• Follow up on product complaints within specified timeframes
• Seek approval for and make the necessary credit notes/warranties
• Returning/replacing of faulty programmers

ADMINISTRATION

• Ensure critical data is maintained in the ERP system (Customer master, master comments and prices)
• Consistently provide relevant paperwork such as packing lists, certificates, proforma invoices.
• Provide ad hoc and periodical sales reports needed for Sales Representatives and/or customers.
• Handle and follow-up on Letters of Credits, tenders

QUALITY

• Ensure accurate tracking of lot controlled products via correct system processing and updates
• Ensure adequate stock counts in main and consignment locations (if applicable)
• Understand and continuously improve QA procedures
• Follow up on Complaint Case Reporting
• Drive/Assist communication to customers related to non-conforming products
• Establish and evaluate service levels for above activities

What do we offer you

• Full time
• Temporary role until the mid April, extension is possible and very likely
• International and dynamic work environment
• Salary indication: approx. 2300,- gross/month
• 8% holiday allowance
• 24 holidays per year
• On top of your salary, travel expenses are compensated

Job Requirements

• BA degree in Business Administration or Communication (or equal by experience)
• Preferably 2 years experience in order management in a position related to customer service / sales support / export
• Excellent communication skills in English (advanced business level) and another European language
• Working knowledge of SAP is preferred
• Accurate and detail oriented
• Flexible work attitude and no 9-5 mentality
• Strong administrative skills
• Able to perfom in a fast-paced work environment
• Able to work with tight deadlines
• Team player
• Available immediately

About the company